Last mile, sometimes called final mile, is where the item is sent out from a local warehouse or fulfillment center for its final delivery to the customer.
The last mile problem refers to the common inefficiencies of last mile delivery. Factors of the last mile problem include short-delivery frame, same-day delivery, cost of fuel, last-minute route changes, failed deliveries, and customer expectations.
Last mile is often the most expensive and time-consuming part of the shipping process. In fact, last mile often accounts for 53% of the total costs of shipments.
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Vehicles equipped with telematics and GPS tracking technology provide valuable insights into fleet operations.